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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Blackman

July 16, 2025

5  out of  5
rating by Michael Blackman
"Agolf ball went through my car window. Cleo was a pleasure to work with.She answered my insurance policy questions.He office set up the repair and I am happy to have her as my agent. She is better than an 800 number. I got immediate service."
We responded:
"Thank you so much for sharing your experience, Michael! It's fantastic to hear that Cleo provided you with timely quotes and answered all your questions. We're delighted to have you with us and appreciate your kind words!"
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Kay Pafford

July 10, 2025

5  out of  5
rating by Kay Pafford
"Sarah was so helpful assisting me with setting up auto and renters insurance! Very friendly and a super streamlined process. Would recommend to anyone on the fence about switching to a local agency with reasonable prices."
We responded:
"Thank you for the kind review. We are glad Sarah was able to assist you with your Auto and Renters Insurance needs. "
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john wike

July 8, 2025

5  out of  5
rating by john wike
"Very friendly and courteous, and always there to answer any question. State farm is the best."
We responded:
"Thank you for being a customer and for allowing us to help with your insurance needs"
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Shawn McColough

July 7, 2025

5  out of  5
rating by Shawn McColough
"A couple of years ago, I switched my Auto, Home, and Umbrella insurance coverage over to State Farm. I worked with Cleo Villaflores on the transition, and the entire experience has been outstanding. Not only were the premiums significantly better, but the level of customer service has exceeded all expectations. Over the past two years, I’ve had multiple questions and requests, and Cleo has consistently responded quickly and thoroughly. She is extremely knowledgeable in all areas of insurance and always takes the time to ensure I understand my options. I truly can’t say enough about the excellent service she provides. Cleo is a true professional and a pleasure to work with."
We responded:
"Thank you so much for your kind words and continued trust over the past few years! Our entire team here at State Farm truly appreciates the opportunity to support you. It means a lot to know that you feel informed, confident, and well taken care of—because that’s exactly what we strive for with every customer. We’re always here to help, and we look forward to being your go-to team for years to come!"
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Mike McNeilly

July 7, 2025

5  out of  5
rating by Mike McNeilly
"We've worked with Cleo at Aileen Dugan State Farm Insurance for years. She's always very responsive and helpful with adding or changing policies, answering questions, etc. Highly recommend."
We responded:
"Thank you Mike, we appreciate your loyalty and your great feedback about working with Cleo! Thank for being part of our SF family. "
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Danielle Vye-Larsen

July 1, 2025

5  out of  5
rating by Danielle Vye-Larsen
"I reached out to this State Farm office and worked with Keegan to get my NH lake house insured, while I'm a full time resident of NJ. I was so pleased that he took our timeline seriously (which became a time crunch and we needed insurance immediately) , and the quote was great. His insights into our future plans was reassuring. I'd recommend this group to anyone for home insurance needs. We are very pleased with our experience."
We responded:
"Thank you so much for the kind words and for trusting us with your beautiful NH lake home! 🏡 We’re thrilled to hear Keegan was able to deliver on a tight timeline and make the process smooth for you. We always strive to provide not just great coverage, but real peace of mind—especially when you're managing things from out of state. We appreciate your recommendation and look forward to supporting you with any future insurance needs!"
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S Sing

June 26, 2025

5  out of  5
rating by S Sing
"I had a move and reached out to Sarah. Helped with the transition. Was super responsive. Knowledgeable and on top of things. Always got back super quick with quotes or approvals on what I was asking. Never once had to look up things to double check. This is why you pay for service. Don’t get one of those online cheap insurances. You can talk to a real person still. I highly recommend reaching out as you’ll see what customer service should be. Super friendly and helpful making the transition of a move that much more at home."
We responded:
"Thank you Stuart for your great feedback on your experience with Sarah in our office. Our team works hard and the shout out is very much appreciated. "
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Marta Hurgin

June 26, 2025

5  out of  5
rating by Marta Hurgin
"Very helpful and they offered very competitive pricing for auto and home. We also really appreciate that State Farm is forward thinking does not have breed restrictions in their home insurance."
We responded:
"Marta we’re happy we could insure your family including your furry family member. Welcome to our agency we look forward to serving your insurance needs. "
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John St Pierre

June 25, 2025

5  out of  5
rating by John St Pierre
"The whole team at State Farm is wonderful but my experience with Cleo was truly exceptional. Not only was she incredibly detailed, but she was able to deliver in a very short amount of time, and at a price considerably lower than competition. Thank you Cleo and the whole State Farm team!"
We responded:
"Thank you John we are happy Cleo was able to get you the coverage you needed quickly at a great price! Welcome to our agency we’re so glad you chose us. "
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Louise R

May 13, 2025

5  out of  5
rating by Louise R
"High marks for this State Farm agency. Sarah Lawton (insurance rep) is always timely in her replies (via email and phone), information comes back with detail, phone communications are pleasant and establishing a policy was swift and efficient. Highly recommend."
We responded:
"Thank you Louise! We appreciate your thoughtfulness in taking time to recognize Sarah’s professionalism. We appreciate you choosing our team to work with. "
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Samantha Ham

April 9, 2025

5  out of  5
rating by Samantha Ham
"Sarah is great! She is always there to answer any questions I have! She replies in a timely manner and is great at explaining everything when it comes to my policies. Would highly recommend State Farm"
We responded:
"Thank you Samantha we’re grateful for your recommendation and happy you’ve had great help from Sarah. "
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Joanne Ouelette

April 7, 2025

5  out of  5
rating by Joanne Ouelette
"State Farm has been extremely helpful getting the proper home and auto insurance for me. Answered all my questions on several occasions. I would definitely recommend giving them a call and speaking to Keegan."
We responded:
"Thanks Joanne we all love Keegan and are happy you had such a positive experience working with him. Welcome to our State Farm family! "
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David Peters

April 6, 2025

5  out of  5
rating by David Peters
"I worked with Sarah at this agency on both homeowners and auto insurance. She saved me money after I had been with a different provider for years. Sarah was pleasant, professional, and knowledgeable. Highly recommended this agency!"
We responded:
"Thanks David we’re so happy to hear you had a positive experience switching to our office and you saved money! Grateful to have you as a new customer. "
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David Johnson

April 5, 2025

5  out of  5
rating by David Johnson
"Recently purchased a new car and was pleasantly surprised by how easy it was at Aileen Dugan. Change was made in minutes. Impressed!"
We responded:
"Thank you David we are so appreciative of the positive feedback about our team. Thanks for being a loyal customer! "
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Joelle Hanna

April 4, 2025

5  out of  5
rating by Joelle Hanna
"I had an amazing experience working with Keegan for my insurance needs. He was incredibly helpful, courteous, and professional throughout the entire process. He took the time to explain my options clearly, answered all my questions with patience, and made sure I had the best coverage for my situation. His dedication to customer service truly stood out, and I felt confident and well taken care of. I highly recommend Keegan to anyone looking for a knowledgeable and trustworthy insurance agent. Thank you for making the process so smooth and stress-free! Highly recommend!"
We responded:
"Joelle, I’m so happy you had such a great experience working with Keegan. Thank you for taking time to share this great feedback and welcome to our agency! "
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Liam OConnell

April 3, 2025

5  out of  5
rating by Liam OConnell
"I was looking for some renters insurance and Keegan Murphy got me a great policy. He was very professional and I am glad to have gotten a policy from him!"
We responded:
"I’m glad you had a great experience working with Keegan Liam. Our team works very hard and we appreciate customers like you! "
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Greg Cihlar

April 3, 2025

5  out of  5
rating by Greg Cihlar
"My experience coming from different agencies (home & auto) has been seemless. Thanks for that !!!"
We responded:
"Greg, welcome to our agency, I’m so glad you had such a terrific experience. "
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Big Ken

April 3, 2025

5  out of  5
rating by Big Ken
"I have worked with Kim numerous times as I switch vehicles often, and she is great! I have also worked with Keegan who was great as well. Everyone who answers the phone is always very helpful! Thanks guys"
We responded:
"Thanks Ken we are happy to help and appreciate your shout out to Kim and Keegan our dynamic duo 😊"
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Theodore Lothstein

March 20, 2025

5  out of  5
rating by Theodore Lothstein
"We use Aileen Dugan’s office as our agent and have stuck with State Farm for at least 3 decades. We think Dugan’s staff and customer service are excellent. When we have had a claim, State Farm has treated us fairly every time."
We responded:
"Thank you so much for this great feedback. We appreciate you and thank you for your decades of support for our team. "
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C Dyer

January 24, 2025

5  out of  5
rating by C Dyer
"I have always had great service and response from Aileen and her staff."
We responded:
"Thank you for the great review and trusting our team. "
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Fred

December 31, 2024

1  out of  5
rating by Fred
"Horrible. Had to give a 1 because there is not a zero."
We responded:
"Fred, I don't believe we've ever spoken and I'm not certain you are a client from the info provided, but I am happy to help you if you want to reach out to my office and ask for me. "
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Tammy Symons

December 31, 2024

5  out of  5
rating by Tammy Symons
"Cleo Villaflores has been super helpful with our insurance needs. Most importantly, she was there when we needed her the most when it was time to put a claim in! She came highly recommended to me and I would highly recommend her to anyone else as well!"
We responded:
"Tammy, thank you for the great feedback about Cleo and the help she provided with your claim. We are so appreciative of customers like you and we try our best to make interactions with our team positive and helpful. Thanks again for recommending Cleo! "
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Michele Correnti

December 9, 2024

5  out of  5
rating by Michele Correnti
"Aileen's team is so great and easy to work with! They really care about their clients. Their office is also conveniently located with parking in downtown Portsmouth. Highly recommend if you're looking for insurance with a personal touch."
We responded:
"Michele thank you on behalf of our team for the great feedback! We have enjoyed working with you very much. "
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RAMACHANDRAN NAIR

December 2, 2024

5  out of  5
rating by RAMACHANDRAN NAIR
"I had the best experience dealing with Aileen sand Murphy to get my insurance for car and home. They were friendly, prompt, efficient and very responsive and available . Thanks for all the help. It was a pleasure dealing with you."
We responded:
"Thank you for recognizing our efforts, we are very grateful to have clients like you. "
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Graham Schave

November 29, 2024

5  out of  5
rating by Graham Schave
"Friendly, knowledgeable and efficient service. Glad we can trust this team with our insurance needs."
We responded:
"Thank you Graham, we are very happy you placed your trust in us for your insurance needs. Welcome to our office! We look forward to helping you in the future. "